Refunds, cancellation and delivery

In short

Silver is free. Gold is USD 100 a month, charged monthly until you cancel, and is not on sale yet. Cancel at any time and Gold runs to the end of the month you paid for. We don’t refund a month already started; a charge made in error or twice is refunded in full, reaching your card within 5–10 business days. Membership is delivered online.

What we sell

Quint Ally is an online service run by Quintally Private Limited: an invite-only network of founders whose companies are verified against official registers. Quintally Private Limited is a company registered in Haryana, India (CIN U62090HR2026PTC148708), with its registered office at Tower J-303, 3rd Floor, Ruhil Residency, Bahadurgarh, Haryana 124507, India.

There are two memberships, Silver and Gold, and nothing else is sold on this website.

Silver membership is free, forever. It has no payment step, so there is nothing to cancel or refund: you can leave at any time by deleting your account in Settings → Data & privacy.

Gold is a paid membership at USD 100 a month, charged by card through Stripe, in the currency and amount shown before you pay, every month until you cancel. It buys more of Nally’s attention; it never buys a way in, and never changes who you are matched with.

Gold is not on sale yet, and nobody is charged for it today. This policy describes how it works once it is offered.

When you are charged

If you ask to join at Gold, you save a card with your request. It is charged for the first month only when a Gold member or one of our admins lets you in, or straight away if you join with a Gold member’s invitation code.

If nobody lets you in within 30 days, or you withdraw your request first, your card is released without being charged, and your customer record at Stripe is deleted.

A member already inside can upgrade to Gold on the web. The first month is charged when you confirm the payment with Stripe.

After the first month, Gold renews every month, on the date shown in Settings → Billing, until you cancel.

If a payment fails, Stripe retries it over the next few days and you keep Gold meanwhile. If it still fails, your membership returns to Silver and nothing more is charged.

Cancelling Gold

You can cancel at any time, and there is no fee for cancelling.

On the web: open Settings → Billing, choose “Manage billing in Stripe”, and cancel there. The cancellation is recorded at once.

By email: write to support@quintally.com from your account’s work email and say you want to cancel Gold. We cancel it within 2 business days of your request.

Either way, Gold stays active to the end of the month you have paid for and is not charged again. Then your membership returns to Silver, and your memory, Asks and introductions stay as they are.

We confirm every cancellation by email, with the date your Gold ends.

If you asked to join at Gold and nobody has let you in yet, you can withdraw your request at any time, and your card is released without being charged.

Deleting your account (Settings → Data & privacy) cancels Gold at once, without a refund for the month already started.

Refunds

Gold is charged a month at a time, in advance. We do not refund a month that has already started, in full or in part, including when you cancel or delete your account partway through it.

A charge made in error, or taken twice for the same month, is refunded in full. To ask for it, write to support@quintally.com from your account’s work email with the date and the amount of the charge. We answer within 48 hours.

The refund goes back to the card the charge was taken from, in the currency it was charged in, and reaches it within 5–10 business days, depending on your bank. If your card is in another currency, your bank’s exchange rate may make the amount it shows differ slightly from the charge.

Delivery

Quint Ally is delivered online, at quintally.com. Membership itself has nothing to ship or download.

It starts when you are let in: Silver at once, and Gold as soon as its first payment succeeds. You then sign in with your work email and a one-time code and use the network straight away. An upgrade to Gold applies as soon as Stripe confirms the payment.

Gold includes a solid metal card engraved with your name. It is in production and will ship when it is ready, to Gold members who have made their first payment, at the shipping address they give Stripe. We cannot promise a date yet. Settings → Billing shows when yours has shipped. We do not charge for the card or for shipping it.

Because the card is engraved with your name, it cannot be returned or exchanged, and no part of a Gold payment is refunded for it. If it arrives damaged or engraved wrongly, write to support@quintally.com.

Deal commissions

Deals between members are not available yet. When they are, the commission on a deal will be invoiced by Quintally Private Limited when the deal closes and paid by bank transfer, not by card and not through this website.

Questions

Write to support@quintally.com from your account’s work email. We answer questions about cancelling and refunds within 48 hours. By post: Quintally Private Limited, Tower J-303, 3rd Floor, Ruhil Residency, Bahadurgarh, Haryana 124507, India. Every way to reach us is at quintally.com/contact.